Terms of Service

Last updated: April 4, 2026

These Terms of Service (“Terms”) govern your use of Neatbase, a software application and related services provided by Bitzag LLC (“we,” “us,” or “our”). By downloading, installing, or using Neatbase, you agree to these Terms. If you do not agree, do not use Neatbase.

1. License

We grant you a limited, non-exclusive, non-transferable, revocable license to use Neatbase for personal or commercial purposes in accordance with these Terms. Your access to Neatbase is licensed, not sold. We retain all rights, title, and interest in the application, including all intellectual property rights.

2. Your Content

You retain full ownership of all data, content, and materials you create or store in Neatbase (“Your Content”). We do not claim any intellectual property rights over Your Content.

You are solely responsible for Your Content, including ensuring you have the right to store and share it. When you use features that transmit data through our servers (such as web forms or notebook sharing), you grant us a limited license to host and transmit that data solely for the purpose of providing those features.

3. Subscriptions & Payments

Neatbase offers a free tier and an optional paid subscription (“Neatbase Pro”). Subscriptions are billed through Apple’s App Store and are subject to Apple’s terms and policies.

  • Subscriptions automatically renew unless cancelled at least one day before the end of the current billing period.
  • You can manage or cancel your subscription at any time through your Apple ID settings.
  • Refunds are handled by Apple in accordance with their App Store terms.

We reserve the right to change subscription pricing. Any price changes will apply to the next billing cycle after the change is announced.

4. Free Tier

The free tier of Neatbase includes core functionality with certain limits (such as the number of notebooks and notes). These limits may change over time. Features designated as Pro-only require an active Neatbase Pro subscription.

5. Web Forms

Neatbase allows you to publish web forms that third parties can submit responses to. You are responsible for:

  • The content and legality of your forms
  • Compliance with applicable data collection laws (including GDPR, CCPA, or other regulations) when collecting data from others
  • Informing respondents about how their data will be used

We act as a data processor for web form submissions, not a data controller. We temporarily store submissions until your app imports them, after which they are deleted from our server.

6. Notebook Sharing

Neatbase allows you to share notebooks with others via a link. Shared data is end-to-end encrypted. You are responsible for who you share the link with. Anyone with the full share link (including the encryption key) can access the shared notebook.

We are not responsible for unauthorized access resulting from the distribution of share links.

7. Acceptable Use

You agree not to:

  • Use Neatbase for any unlawful purpose
  • Attempt to reverse-engineer, decompile, or disassemble the application
  • Interfere with or disrupt our servers or services
  • Use web forms to collect data in violation of applicable privacy laws
  • Abuse our services through automated means, excessive API calls, or other methods that degrade service for others

8. Availability & Support

We strive to keep Neatbase and its related services available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any part of the service at any time without prior notice.

Support is provided on a best-effort basis via email at support@bitzag.com.

9. Disclaimer of Warranties

Neatbase is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the app will be free of bugs, errors, or security vulnerabilities, or that your data will never be lost. You are responsible for maintaining your own backups.

10. Limitation of Liability

To the maximum extent permitted by law, Bitzag LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, or business interruption, arising from your use of or inability to use Neatbase.

Our total liability for any claim arising from these Terms or your use of Neatbase shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or fifty US dollars ($50), whichever is greater.

11. Termination

You may stop using Neatbase at any time by deleting the app. Your locally stored data will be removed with the app, and iCloud data can be managed through your iCloud settings.

We may suspend or terminate your access to our server-side services (web forms, sharing) if you violate these Terms, with or without notice. Upon termination, any data stored on our servers related to your use will be deleted.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Kentucky, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Jefferson County, Kentucky.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of Neatbase after any changes constitutes acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, contact us:

Bitzag LLC
6844 Bardstown Rd #504
Louisville, KY 40291
support@bitzag.com